buyer says i sent wrong item

Its unfair that I have to lose money from this happening and this past month way to much due to possible scammers or I guess USPS losing my orders. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . There's usually another new label then. For example, they may ask for cash, bank transfer, check, money order or even gift cards. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. They look the same to me.. on Solved: Buyer says I sent wrong item, is it a scam or was - eBay Buyer says item not received, Royal Mail says delivered - EBay Create an account to follow your favorite communities and start taking part in conversations. Explain it to him like you explained it to us. Say that the GSP mixed up the package, and sent somebody else's package to your buyer. I would return the item back royal mail tracked signed for and explain it is not the item you sent them and it was used and worn. Even if Mercari rules in your favor and does not allow the return, you will not have to worry about a review being posted. I'm not sure if Canada Post would put those on there?? If not, fuck them and continue onto arbitration per their terms and conditions. We suggest contacting the buyer and giving them the case number information from USPS so they're aware you're doing your best to locate the missing package. If you find an item on eBay that you think is fraudulent, report the listing directly. The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. Once the scammer has your money through untraceable means, they will stop communicating with you and will not send the item. I agree, but the fact that from my initial dispute to the appeal zero new information or new evidence was presented shows me that sellers have absolutely no chance of winning the first dispute. Law Regarding Receiving a Shipment That Was Not Ordered Need advice, accidentally sent wrong item to buyers So I've only recently started selling on Vinted and could use some advice. e-bay couldnt give two hoots for sellers as long as they are making money. 04:02 PM. I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. Otherwise, you can also restart the laptop just by pressing the power button. Omg I JUST heard that same story!!!! Stockholm syndrome - Wikipedia I saw a car in craigslist and when I contacted the seller she made a very heartfelt story that her husband passed away in COVID and she is selling his car very cheap 2011 Honda CRV for $1000. A buyer will offer to purchase your item and send a larger payment than required. be lucky you got your money back I've been on ebay for over 20 years man you got hella lucky 99% of the time you'd be fuct. A little detective work might find the answer. As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. Visit the nearest USPS location and fill out a request form. They may even provide photos of the broken item. Please help, Very true happen a few times to myself ebay is a scammers paradise and ebay dont care. There is undisclosed damage to the item. On the package in the picture the buyer sent I can't see the original label (the one I would have stuck on it), but on top of that is the one, I gather, that is from Canada Post that does, in fact, have that same Canada Post tracking #. Do I have to go ahead and refund no matter the circumstance? Explain that you used a box, not an envelope, if that is the case. You have to make them paying you off a better deal than the hassle you will continue causing for them. Buyer contacts me today. I always get a receipt of postage but buyers dont want to pay for tracking which is from $4.50 on up on a cheaper item and especially when the item costs less than the tracking shipping. Than I have gotten some buyers who claim to not have received their orders so I end up having to refund them cause I only have the receipt of the postage and picture I took of their order before shipping and eBay wont cover it when you dont have tracking. Select Order Not as Described. I accidentally sent a buyer the wrong item on eBay, but I do - Quora Check all items upon receipt. Create an account to follow your favorite communities and start taking part in conversations. Fabric: Polydex. 26-05-2020 Just trying to understand. I had a customer contacted me that the item was damaged in transit. They should reassign the case to GSP, and it will disappear or be "resolved" on your account. I never sold a necklace on ebay period, and never saw that one in my life. I agree with that. Plus get a receipt from USPS. Learn how to spot these common eBay scams targeting both buyers and sellers, and learn how to avoid them. I've msg'd the buyer and asked if they could see a return address or the USPS tracking number. I'm convinced, from reading other posts online, that the first one is completely computer generated, or done by someone with zero knowledge of English or Google translate. but it is really suspect that they created their eBay account the day they ordered my item. and our You send the item promptly but days later you find that the check bounces, leaving you with nothing. Further to my message above, here's a quick edit of an image of the black skirt you're selling (item164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. They aren't. Unfortunately for you, the item is a replica of the one you sent. But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? Solving problems with a PayPal purchase - PayPal Knowing this, some scammers will buy from you and then demand money be sent through private means so that negative feedback wont be left on your account. You would want your copy to be short and engaging, informative but not stiff. The thing to remember is that these slip up were t. Contact the buyer directly to try to resolve the issue Send a replacement item: If the buyer would rather have the item than a refund, use the "Send a message" option to offer them a replacement. The item's condition was misrepresented. I had them call the next morning and asked them how one was supposed to prove this, and asked if it was ebay's policy to be complacent with their website being used to commit felonies. Amazon Sent Wrong Item (what To Do, Can You Keep It, Refund, Exchange Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. It also looks like the original label is a printed label, cut out and then taped on. Has she possibly got you mixed up with a different seller ? Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final. You will more likely not here back from them and if you do amazon has the case and remember to put case ID in all claims or negatives left and will be removed. It's tough dealing with customer service when they're all Filipinos who don't understand or care. So, I cancel the order and sent in a statement. Am I protected against negative feedback in this scenario? It's so unfair to write eBay sellers off like a bunch of cheap scammers. 26-05-2020 Unfortunately, Significantly Not As Described (SNAD) claims are not covered for the seller. 1. Do not refund first and try to appeal after. Accept it and issue return label. I asked them what the item says on the back cause the item i sent has the brand name stamped on the back the item in his photo i suspect is not that brand and will not have the stamp. I don't know what it actually takes for them to get banned. All rights reserved. did said person say they woud send you the motorcycle and the title and then you would have to pay? I realized my error a day or so Community Teams Etsy Forums Announcements Getting Started on Etsy Etsy Success Creative Process Managing Your Shop Photography Tips Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. Item compatibility is buyer s responsibility. Why doesn't ebay just start a business where returns go to the ups store (or whatever vendor) and the seller opens the return in front of an employee to determine state of the returned item. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. There is one more scam that I have had to deal with. In this case, the purchase may be completed without flaw. Strictly No RETURN NO EXCHANGE policy. Because the seller sent a lighter instead of a $600 Gucci wallet. If you haven't replied to your buyer yet, I'd send a message saying approximately the following: Hi there, thanks for letting me know the top arrived safely! When a problem with your order occursit doesnt arrive or is the wrong itemthe victim calls this number. E bay in many cases are making more profit than the sellers. However, for large packages and certain types of express service, UPS is the cheaper . Buyer Protection - Mercari: Your Marketplace i think someone is trying to scam me like this to. I cant believe you won this. You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below. Buyer sent me picture of something different in the box. From the "Reason for replacement" drop-down menu, select "wrong item was . Good for you. Do you have the number? As you sent it recorded delivery I am assuming it had some value to it. Contact postmaster and file mail fraud. I used to work in a photographic studio shooting clothing for a couple of major retailers, and getting things looking "correct" was a big part of our workflow.If you haven't replied to your buyer yet, I'd send a message saying approximately the following:Hi there, thanks for letting me know the top arrived safely! I have multiple people selling my exclusive product for less that I sell it for on Ebay. Need advice, accidentally sent wrong item to buyers : r/vinted - reddit The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. Theres no possible way I sent the wrong item so hes trying to scam me. 01:30 PM. Is it not possible to take pics of item A and still send B? The money will be recovered from you and you will be charged an additional chargeback fee (thats $20 for PayPal, individual credit card companies vary). Example: You bought a table, and it showed up with only three legs. The status says the item was "Delivered to agent," so the item shows as delivered. Kopes, I was going to say "nice top" but someone might have got the wrong idea about me on So, that explains the different labels and (possibly) the Fragile stickers. Amazon Sent Wrong Item (What To Do, Exchange + Keeping) 04:19 PM, Hey Kimbooley,She was expecting the top to be darker, that's what the issue is. 26-05-2020 I have 50ish 5 star selling reviews and not one negative review on anything Ive done since Ive started selling. If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. Can Usps Tracking Be Wrong - Schafpudel-vom-eichwald.de If they do not rule you not at fault and release your funds, complain to ebay for business on facebook. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. Go to usps site and fill out the mail fraud form. on Reddit and its partners use cookies and similar technologies to provide you with a better experience. After receiving the item, contact seller within Returns shipping; 14 days: Buyer pays for return shipping: Refer to eBay Return policy opens in a new tab or window for more details. Buyer hasn't paid but eBay won't won't send invoice : r/Ebay. I immediately called ebay to appeal, signed an affidavit , and sent images of the box the item was shipped in (the original manufacturers packaging with matching serial number to what I mailed) and the graphics card inside the box with a different serial number. Scammers know this and will sometimes offer high quality, brand-name items for sale at a very attractive price. Cookie Notice Is this person trying to scam me and going to the lengths of altering the package and using a different item?? I'm having an issue with something I purchased on Facebook Marketplace Seller deleted listing immediately after purchase? They have always just put new shipping labels over the original label on the unopened package. Would also like to give the buyer the benefit of the doubt but it is really suspect that they created their eBay account the day they ordered my item. Buyer says I sent the wrong item but the photo loo 164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. Go to your post office with your Tracking Number and buyer's email and pictures and make an inquiry as to what could possibly have happened prior to the package being delivered and what is your recourse. Do not refund half. How Long Does A Missing Mail Search TakeIt was a priority mail over They receive an eBay order for my product, selling at a discount to undercut me, and receive payment. eBay involves a lot of trust on behalf of the buyer and the seller, but its relatively easy for that trust to be exploited. I get an email from the buyer asking where I sent it, oh that is wrong, send it here. eBay somehow refunded the buyer automatically when the return was delivered. So eBay accepted the return. ive had power sellers defraud me for a 50 cent lowes coupon. I asked my boyfriend to print off the labels and post them while he was at work. No they dont. When you issue a refund to the buyer They'll be refunded through their original payment method. So that makes it look like it is the package but I didn't have any "glass fragile" stickers on it like in the picture. And while I'll be cordial, it doesn't bode well. I was hoping it was a post offcie mix up. I sell on Ebay myself. 26-05-2020 Help for buyers and sellers. Person buys 2 things. But so far no response from buyer. 4) Request return shipping label credit as buyer made false claim. Person found tampering with package can face up to 5 years in jail and/or $250,000 in fines.". There's no possible way I sent the wrong item so he's trying to scam me. .even though as Musketeers we do like frilly things.. You do not have permission to remove this product association. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. This scam is a new twist on the offer of overpayment. Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. For things like graphics cards your best bet is to sell locally, all cash. A collectable which I still have. IN THE LAST STRIDE. Buyer pretended the item/ring was not as listed. I asked CS at Canada Post if there could have been a mix up, maybe they put a label that was suppose to be on another package on mine??? Sizes: XS to 2XL. Im concerned this is a scam. I don't want to leave anyone in the lurch, but I'm not sure what more I can do. I will try to ask the questions? Two moths ago, a parcel comes back. I talked to manager and simply were told nothing can be done. Did you include the reference number on the label? If you have any problems paying for your items, we . Luckily I was able to contact the Global center and stop the item from shipping to the buyer. In this scam, the buyer then accuses you of sending a damaged item. Opium Smuggling The early edition of the evening paper of the day following that eventful night, sold like hot cakes; and well The one I received is as per the photo. on Here are some of the most common eBay scams for eBay buyers: An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Another time I was encased the item in cardboard and it slipped out so I accidentally sent my customer nothing. Never saw it in my life. Got my money back and a promise from eBay to better train their support staff -_-. As its a scam, you will never see your money or your items again. To get a refund from USPS, your eBay buyer can: Submit an e-form. Did you try talking with the buyer? They have no reason to create one earlier. How Buyers Scam Sellers on eBay (A Decade of Scams) My problem is that the buyer wants a refund, even though they gave me the wrong address which is 100% a fault of theirs. I can send to any other email address OK.We'll move all . Update 2: So my next step was to file claim with UPS. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. Is there any point in doing that? The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). What To Do if You're Billed for Things You Never Got, or You Get Could you explain a bit what steps you take when shipping? If you bought the shipping label through eBay, then the reference # would be correct, not chance that you wrote the wrong # by mistake. If you successfully complete a transaction and the buyer pays with a credit card or PayPal, they can easily contact the provider and cancel the transaction. 01:37 PM, on Press question mark to learn the rest of the keyboard shortcuts. I will report this to the post master. The buyer has opened a case with eBay, so you need to respond in the case in the resolution center. I agree. Thanks guys, Ive emailed the buyer and said shes sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but Ill go and have a look through help. Paid a tailor 4.50 repaired it and sent back with DPD signed for. 03:58 PM, maybe she thought it would be darker as your listing photos look darker than her photo i.e. It will make it much more challenging. I don't like this version and They may reason that when sales are conducted offsite the seller (you) can avoid paying transaction fees. Or you can specify that the addressee must sign for the package or letter. Each transaction creates the opportunity for both buyers and sellers to leave public feedback about the experience. I never sold anything over $300 so this is a lot of money and first ever claim of wrong item sent. They help the organizations to focus on the other parcels they have to deliver. This sounds exactly like the issue Im having! Do everything you can to annoy them until they finally just pay you the $900 so you go away. The customer kept giving vague details claiming their friend was the brains behind the operation and they needed my address to mail it back. Btinternet.com (BT Mail) supports IMAP, so you can use it and schedule That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos . I've just had a look at your other listings, and in general most of your photos are underexposed a little i.e. Our app will file a claim in your stead, saving you time and a potential headache. I also ask if you have me mixed up with another seller you've purchased from recently. Anytime I can create with the Stardream line, I jump at the . We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. They'll either provide you with additional delivery information, send you a replacement, or offer you a refund. Buyer wants to return, says i sent wrong item : r/Ebay I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). Ebay always takes out the fees and send the remaining money to the Bank on file. I was told to "rest assured", that since I had to serial number in my posting along with pictures, that if they sent a different item all I need to do was photograph it and show ebay in order to be found not at fault. 10/31/2020 at 3:54 pm #83017 Antique Frog The buyer received the wrong item. I purchased and sent $1000 for an item from a seller on eBay then the seller said I need to send another $1000 for the insurance then the shipment was stopped in Arkansas border and needed to send $800 to get it from Arkansas border the item supposed to been delivered February 25,2022 to me here it is March 17,2022 and I still havent received it after paying $2800 to get the item to me through eBay I was scammed by this seller that used eBay because they got my money and I got no item I paid for Im disputing it now through my bank and its under investigation they robbed me of $2800. They will call the number you have on record for this account, so make sure that's correct before you start. Defective Item return that is not defective HELP This is what people are doing nowadays, so selfish. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. Then maybe they won't send it back and you won't have to refund. This is the message:Just wanted to say that the item I received was not this one. Am I going to be screwed out of $55? He immediately cancels the order and requests a refund. 26-05-2020 FedEx. Send a poliet email to the customer informing them that they have returned the incorrect order it could be a mistake . They sell fake goods and don't pay taxes. 'However once the seller has received the item back, eBay can then step in and review the . This guide will tell you about the most common eBay scams, what to look for, and how to protect yourself. eBay are only concerned with issues that affect their own profit margins. Common eBay Scams: How to Spot and Avoid them - Comparitech I've had this happen to me before, albeit for a much cheaper item, but I knew I sent the right item because it was the only one listed, only one I mailed one, buyer claimed it was the wrong item. While doing so has no actual effect on the package itself (e. Missing Mail Searches can be initiated seven days after the items have been sent. Here are some of the most common ways eBay sellers are scammed. Open a case with Amazon so that they have all the details including pics of the item that you sent to the customer and the item that they returned back to you incase it goes to a A - Z claim. The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. I would do that myself in those circumstances. You will get a call back and reply from amazon that you are within your rights and in case of any claims or negatives it will be removed . open a case for this order and refunds and returns, put across all the info and say you want this buyer investigated by sending a different item. It should not have. Only Item Not Received (INR) or Unauthorized Payments claims are, by providing proof of delivery or at least proof of postage in regards to Unauthorized Payment claims. In some cases, the scammer will tell the victim that the former needs access to the latters bank account in order to process a refund. So supervisor said I will close the case in your favor. Ebay going to shit with scammers abusing the money back guarantee. So it sucked having a negative mark on my account but it was the only thing I could do. 26-05-2020 I recently had the same experience. I admit I rarely ship to Canada, but this does not sound like anything I have experienced before. Or when Williams Sonoma sent 99 knives, which cost $40 each, to a shopper who wanted just one. However, this morning they sent me a rude email saying I'm sending fake products and to get a real job. This is a type of blackmail. His failure to reply to me or send pictures until after Case was decided on his favor was strange. 01:24 PM. Otherwise she wouldn't have bothered. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. If you play nice, they will just tell you that it's too bad and part of business. What would you do?

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