how do i contact stubhub for refund?

How to get StubHub refund According to the company's website, if a customer's preference is for a cash refund, no action is required. You already know that. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. Copyright 2007 - 2023, ContactHelp.com. It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. What Qualifying Event Would Trigger 18 Months COBRA Continuation? Stubhub said they have the seats were listed until a hour past kickoff. Your online site is a disaster, It does not work to apply a credit. They say $0.00. Let us teach you the major money lessons you NEED to know. The agreement also assesses a $654,100 civil penalty, which is suspended provided StubHub pays the refunds owed to Ohio consumers and does not violate the other terms of the agreement. Who do I contact? As the event is rescheduled and not cancelled the buyer is not eligible for a refund from Stubhub. . Just log into your DoNotPay account using any. If you believe you are not getting a proper ticket refund from a vendor, you can contact New York's Division of Consumer Protection. 03-31-2022 08:37 AM. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your dispute by sending this form to StubHubs legal department. I was refused to talk with a supervisor , I had 4 tickets listed. StubHub issuing refunds for events canceled due to COVID - The Enquirer If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. Lots 81-82 Street C Please note that all sales are final, and refunds are only allowed in limited circumstances , as explained in our Purchase Agreement: If your event has been cancelled and not rescheduled, no action is required to receive a refund. If that doesnt happen, we will locate comparable replacement tickets or send you a refund. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. Have an idea for StubHub? Those will be paid out by the end of May. Click your state to see if you qualify! Customers can keep their credits if they like. Very dissatisfied customer. International orders are handled a bit differently than those within the US, @Lighty7. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. How can I email stubhub to refund tickets for a cencelled event. Use of this website signifies your agreement to our. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. Marrali just wants her money back, and she's not the only one. If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. BUFFALO, N.Y. (WKBW) 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. StubHub customer service phone numbers and support As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. How to Contact StubHub for fraudulent tickets. Indiana: "approximately 6,800 consumers" affected. It is free to list tickets for sale, and to search for tickets to buy on StubHub. No problem. Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights/Privacy Policy. Customer service all the way to your seat, 2000-2022 StubHub. Your fastest reponse will come from DMing one of the moderators - AllyD, NikkM, KattW or Paul. 1.866.788.2482. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. A spokesperson for KeyBank Center said the company is in the process of issuing automatic refunds to customers who used the original point of purchase, which was tickets.com for the Adam Sandler show. AXS and Ticketmaster are separate companies AXS is the official ticketing site of The O2. Your sale is valid and you will be paid on your sale 5-8 business days after the event. 2023 www.cincinnati.com. Absolutely, you can list these tickets for sale on our site ! You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill. It's quickly becoming the hottest ticket in town, "El Trafico" games between the LA Galaxy and LAFC. In the second quarter of this year, StubHub saw revenue of $246 million , up 5 percent from the same quarter the year before, when it brought in $229 million. The company prides itself on being a Fan-to-Fan service. 1.866.788.2482. Poor customer service is the biggest pet peeve to DoNotPay. From everything weve seen, the StubHub customer support is quite thin, to say the least. I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. But they are horrible and didn't contact me to let me know they had to cancel my tickets to cover there self. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Review, To see your event status, log in to your StubHub account and select 'My tickets' then. StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. The credits are valid through the end of 2022. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. and take advantage of this neat service whenever you need it. Besides Adam Sandler all he likes is hockey, and we dont see that starting up anytime soon either," Marrali said. Sellers . By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. If its past 10 AM on the day of your event and you dont have the tickets, please contact us. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed. https://money.com/stubhub-refunds-covid-19-cancellation/. If you purchased as a guest, @Smharrison91, your credit offer would have been emailed to you. You will enter your community username and new password and done! StubHub sellers set the price of their tickets. 7 Eyewitness News and The Rebound Buffalo brought this to StubHub's attention on Marrali's behalf. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. It is now November - this is ridiculous. To reach Customer Support call 1-866-788-2482. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Have a StubHub question? As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. Yes The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. I would like to request a refund for the cancelled Billie show versus the credit that Ive received. If the event is postponed you will be paid after the new event date occurs If the event ends up being cancelled then your sale is cancelled and you will not be paid by Stubhub but would receive a refund for your tickets from your original point of purchase (ticketmaster, team site, venue etc). All you need to do is follow these short steps below: Voil! (Business Insider calculated that the payments in seven locations were more than $16.7 million.). Customer Support Send us a message Open our virtual assistant, click on "Contact form" and let us know how we can help you. It's a code that starts with SH followed by some numbers. If I did I woulda dropped my price or took my friend to the game. The old bait and switch! After this experience, I'll take my business elsewhere. You will never be contacted directly by a buyer or prospective buyer You can adjust your ticket prices to reflect marketplace value at any time. We are changing the way you register and sign-in to the StubHub Community. The company does have something they term FanProtect Guarantee in its User Agreement. for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444. Support : StubHub Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, terrible experience and useful info when listing, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Customer service all the way to your seat, 2000-2022 StubHub. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Would not make an exception,to a hotel reservation I made thru Priceline. Combined with viagogo, we now span 90+ countries around the world. Cannot believe that I was stupid enough to use StubHub I will never use you guys again I will tell all my friends to stay away unless you want to get ripped off! Give Light and the People Will Find Their Own Way, www.dos.ny.gov/consumerprotection [dos.ny.gov]. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. Customerscomplained to the media andfiled lawsuits. This happens when tickets are reprinted, but they are usually still valid. StubHub to refund canceled events after pandemic complaints - USA TODAY Whats The Difference Between Class 2 And Class 3 NI Contributions? Contact us United States and Canada. StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. How do we request the refund? They have a VOID watermark. this link is to an external site that may or may not meet accessibility guidelines. They are printed with duplicate. From everything weve seen, the StubHub customer support is quite thin, to say the least. A Personal Loan can help you mitigate losses and get back on track. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds United States - California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee Canada- Alberta,British Columbia,Ontario,Quebec Sometimes email clients send our first email to a spam or promotions folder. Buy sports, concert and theater tickets on StubHub! Reached out to customer service twice still can't list tickets. The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. Customer Service training is needed. I saved to buy expensive tickets as a gift for my wife and now we cant go. Hurry up and access DoNotPay from any web browser to check out everything we offer. If you purchased on a registered account, your credit is available within your StubHub Wallet. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. How to request an event on the StubHub website. Dollar Scholar Asks: Why Can't the Government Just Print More Money? I have been trying to purchase tickets for over a week now. 1:00. It is possible to request a refund on a purchased StubHub ticket manually. Ohio Attorney. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee For example, on the sale of a $100 ticket, the buyer would pay $110. where can I go to use activate the voucher so I dont lose that as well. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. Another way you might reach the company is by sending them an email. On Tuesday, StubHub agreed to settle a complaint filedbyYost in Franklin County Common Pleas Court in Columbus. StubHub offersthe retroactive refunds because the live events industry is opening back up. With only these four steps, your refund request is faxed. How do I complain to StubHub? We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. StubHub refunds: How to get cash instead of credit for events - KHOU We'll email you when an event is canceled. After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer. They showed my same seats that they cancelled sold and the payout. Georgia Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. Hawaii DoNotPay doesnt care about that. Louisiana Concert canceled? Ticketholders have issues getting refunds - KSDK Did you find it helpful? And 2 hours before the game I had no listings active. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina We keep track of all orders and guarantee delivery by the date in your account As this date approaches, you dont need to contact us. How do I contact StubHub for a refund? That equals roughly 9.5 percent of all eBay $2.6 billion revenue during the second quarter coming from StubHub. StubHub Ticket Refunds for Events Canceled Due to COVID-19 - Money The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. See detailed StubHub customer service rankings, employee comments and much more from our sister site. "So were afraid that its just gonna be money thrown to the wind.. StubHub changed its refund policy about a month ago. Viagogo, a tickets marketplace, bought StubHub in February 2020. Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. The deal requires StubHub to honor its refund policies and not change its refund policies for purchased tickets unless the purchasing consumer consents to the change. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482,or the Attorney General's Office at 800-282-0515 or online atwww.ohioattorneygeneral.gov. There Application crashes. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. Covid 31 Refunds 41 StubHub 211. Guaynabo, PR 00968. Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. A few days later I'm only paid out for 1 set of tickets. StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. How to Contact StubHub: Customer Service for Buyers and Sellers - wikiHow If refunds for your event are approved by the Event Organizer, you will see a "Request a Refund" link in your online account. Keep in mind that you may not be refunded in money. StubHub's website now shows the 120% voucher as the only option customers can receive for canceled shows. Find contact information here. The April 25th show was canceled due to COVID-19. I think I'm golden and I made my sale. StubHub.com | Better Business Bureau Profile What do you mean Dming the moderators? to check out everything we offer. If you feel like StubHub cheated you, you could take action against them. How Do I Contact StubHub For Refund? | Insurance Guide Purchased 2 NFL tickets on StubHub. SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. How do I complain to StubHub? I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. We are changing the way you register and sign-in to the StubHub Community. Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. How to Get a Refund from StubHub - Christian Small If you think you're eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Mobile transfer tickets are transferred to you and viewed on a mobile phone Youll need an iPhone or Android phone to scan your tickets at the gate. StubHub to refund canceled events after pandemic complaints StubHub is a marketplace where fans buy from and sell tickets to one another.

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