what are the ttec engage products

and reduce cost to serve. 0000000016 00000 n 0000194296 00000 n Our sales and revenue growth solutions help you acquire customers and increase customer loyalty and lifetime value. 0000021388 00000 n Our go-to-market platform is accelerating the adoption of our differentiated CX solutions and we continue to augment our organic growth with meaningful accretive strategic acquisitions. ;P~(9G?z#o7~#o7~#o_"\}f]"wM4x)>:I4Kpe T& endstream endobj 49 0 obj <> endobj 50 0 obj <> endobj 51 0 obj <>stream When typing in this field, a list of search results will appear and be automatically updated as you type. %PDF-1.4 % Worldwide digital leader in CX | TTEC A highly experienced Genesys Certified Cloud designer working on Genesys products for large global contact centre solutions. TTEC Engage Background: AT&T, Qwest, US WEST MARGARET MCLEAN SVP, General Counsel and Chief Risk Officer Background: CH2M HILL, Holme Roberts & Owen, LLP SHELLY SWANBACK TTEC Engage CEO, and President . This site uses cookies and by using the site, you are consenting to this. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. Native CDP and native omnichannel together in one platform. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). 0000116240 00000 n 0000050107 00000 n specific challenges. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTECs end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. services that improve customer satisfaction The TTEC Engage segment provides digitally enabled CX managed services; delivers omnichannel customer care, technology support, order fulfillment, customer acquisition, growth, and retention . HWnH}WCEolrEx;q`0^,h8HG$&E&X0)vWSPI!wzlq? As a Customer Service Representative - Automotive Enthusiast working remotely, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. Everything you need to reimagine your CX and make your customers smile. Yes, it is possible. 0000006176 00000 n Fourth Quarter 2022. We're here to help. 0000001676 00000 n Eliminate friction and create value for your customers and employees. TTEC Digital segment is engaged in designing, building, and operating robust digital experiences for clients and its customers through the contextual integration and orchestration of customer relationship management (CRM), data, analytics, customer experience as a service (CXaaS . strategies for right now, Top customer service TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. Get the Trends Report >>, 10 predictions shaping the evolution of customer and employee experience, Hit the right notes with Omnichannel Orchestration, Outsourcing vs. managed services: Knowing the difference will save you time and money, How to Navigate the Complexity of Digital Transformation, Delivering great experiences amid the digital transformation. Director, Revenue Assurance (TTEC Digital) - Remote We combine leading technology partnerships Written by George Maybach for Fintel ->. Consumers choose where, when and how they interact with you. How do I operate more efficiently with automation. 0000030379 00000 n TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). . Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. 0000041483 00000 n TTEC Holdings, Inc.(NASDAQ: TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. When you have a great customer experience you know it. TTEC (pronounced t.tec) We help companies build engaged, happy, profitable customer experiences powered by our combination of humanity and technology. 0000014537 00000 n From data to insight, and insight to business value. Design and roadmap your digital transformation, Optimize CX with AI, RPA, and machine learning, Power your voice, chat, SMS text, and social media, Deliver CX excellence with our associates, One platform, one workforce, one experience, 10 predictions shaping the evolution of customer and employee experience. This earnings release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. _? For over 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. Based off of 7,800+ reviews, the TTEC employees have rated the company at a 3.5 out of 5 stars. TTEC Digital hiring Director, Big Data Engineering - Remote Canada in 3 years or more of data analysis experience or equivalent experience. These statements are based on the current beliefs and expectations of TTECHoldings, Inc.'s management and are subject to significant risks and uncertainties. 0000025542 00000 n Revenue Increased 25 Percent to $539.2 Million, Operating Income was $73.4 Million or 13.6 Percent of Revenue, (Non-GAAP $79.9 Million or 14.8 Percent of Revenue), Net Income was $50.4 Million ($59.7 Million Non-GAAP), Adjusted EBITDA was $95.9 Million or 17.8 Percent of Revenue, Fully Diluted EPS was $1.06 ($1.26 Non-GAAP), Bookings Increased 95 Percent to $170 Million in the First Quarter 2021. Capital expendituresare estimated to between 3.1 and 3.3 percent of revenue, of which approximately 60 percent is growth oriented. 0000031129 00000 n Elevate your sales team through sales outsourcing, including a customized growth services playbook. Director, Revenue Assurance (TTEC Digital) - Remote at TTEC TTEC Engage contributes the vast majority of the company's revenue, and most of the sales are derived from the United States and Canada, followed by Philippines, Asia-Pacific and India. And, one that helps you predict what will happen in the future. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend, First quarter 2021 GAAP revenue increased 24.8 percent to, First quarter 2021 GAAP income from operations was, Non-GAAP income from operations, excluding restructuring and impairment charges, equity-based compensation expenses, amortization of purchased intangibles, and other items, was, First quarter 2021 Non-GAAP Adjusted EBITDA was, First quarter 2021 GAAP fully diluted earnings per share was, Non-GAAP fully diluted earnings per share was, During the first quarter 2021, TTEC signed an estimated, Cash flow from operations in the first quarter 2021 was, Capital expenditures in the first quarter 2021 were, First quarter 2021 GAAP revenue for TTEC Digital decreased 18.0 percent to, First quarter 2021 GAAP revenue for TTEC Engage increased 34.1 percent to, Margin of approximately 14.1 percent for TTEC Digital and 11.8 percent for TTEC Engage, Margin of approximately 17.3 percent for TTEC Digital and 14.7 percent for TTEC Engage. 0000032457 00000 n CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. What You'll Be Doing . Increase customer satisfaction, grow revenue, and reduce costs all at the same time? They frustrate consumers and can hurt your brand. TTEC empowered a health benefits company to handle more calls, better andfaster. And, when that experience makes customers and employees happy, its an investment that sustains itself. Drive growth working with a customer experience outsourcing partner GET THE GUIDE. Improve your business performance in any economic environment with our rightshoring and automation approach. Returning to TTEC, where he led North American operations in the early 2000s, he brings deep domain expertise along with a strong background in SaaS technologies, video chat, analytics, and consulting. Extending our executive team with Shelly at the helm of TTEC Engage will amplify and accelerate our progress as we help our clients and their customers win in the experience economy. The Company provides . 0000009072 00000 n There are three types of analytics. The best outcomes. TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. 0000007921 00000 n 0000156137 00000 n Reconciliation of Adjusted EBITDA by Segment : Cision Distribution 888-776-0942 ;TG9]'U-YVJ~+;;xH%rr.%n%J:p(PA8G0G8G0G8G0G8G0Gg>=Y,a,YF~A={ AEJ_W+J_W+J1e2dY,C1ee2fYdC?~1c=~qswk>|Yatq_ e endstream endobj 44 0 obj <> endobj 45 0 obj <> endobj 46 0 obj <>stream TTEC Holdings appoints COO of TTEC Engage | Seeking Alpha About Us | Customer Experience Company - TTEC 0000006957 00000 n Humanify(R) @Home. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. %PDF-1.4 % Learn why we use cookies and how to manage your settings. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. 0000031554 00000 n TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). A proven, global, digital transformation leader, Ms. Swanback brings deep expertise across the Company's five growth pillars including technology innovation, vertical differentiation, enterprise-wide diversification, geographic expansion and strategic M&A. 0000002727 00000 n Thats why we hire, train and celebrate brand ambassadors who live and breathe our clients values every day, in every channel, every time. Subscribe to TTEC's eNewsletter, Dialogue . TeleTech Holdings (TTEC) Declares $0.52 Dividend | Nasdaq hb``Pf``AX8> 9K?0bF TTEC NAMES SHELLY SWANBACK AS CEO, TTEC ENGAGE - PR Newswire 0000028000 00000 n We have searched the marketplace to find the best CX solutions to meet our clients and their customers' needs. Reduce cost and improve CX with recommendations from your front-line employees. Why TTEC Holdings Inc's (TTEC) Stock Is Down 15.90% | AAII Over his 30+ year career in the CX industry, which has spanned the globe, Mr. Erickson has led exciting cloud technology innovation in the contact center industry, building one of the first cloud contact center platforms. Tower Research Capital LLC TRC raised its position in TTEC Holdings, Inc. (NASDAQ:TTEC - Get Rating) by 478.0% during the 3rd quarter, according to the company in its most recent 13F filing with the Securities & Exchange Commission.The firm owned 5,896 shares of the business services provider's stock after buying an additional 4,876 shares during the quarter. When it comes to your customers, only the best technology will do. One that tells you what happened in the past. We estimate the first half - second half 2021 mix as follows: We estimate the Digital - Engage 2021 mix as follows: This press release contains a discussion of certain Non-GAAP financial measures that the Company includes to allow investors and analysts to measure, analyze and compare its financial condition and results of operations in a meaningful and consistent manner. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Most recently, he was the Managing Director at the Eventus Group with responsibilities for CX @home solutions, President and CEO of One Touch Video Chat, and was also VP of the Consumer Solution Center at Dell. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. s\AxA t8BAGPa}GP{tptptptptptptptptptpVf)Y,e"KRf)T,E2KZ_>(}>c4x= FOi4x= FOi|Es%tB}b[/]>608GW Y endstream endobj 47 0 obj <> endobj 48 0 obj <>stream 0000044527 00000 n READ THE CASE STUDY. H\@yZv/{ .qbR:1 1.|#=0I`%w]}C)\wO]3?RI9\iH?9IMm~m.=O~v[]NqzZ_Ke/6^K\1b9)mu?gY'on+. 0000124652 00000 n 0000120061 00000 n Every day, you are asked to balance the competing priorities of improved satisfaction with lower costs. practices and strategy, Want to reach more customers? He will accelerate our progress, particularly in the areas of international expansion and world-class employee engagement, critical components of our growth strategy," said Shelly Swanback, CEO, TTEC Engage. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. From omnichannel to messaging to automation and CRM, weve gathered all of the best CX technology platforms in one place so it is easy for you to find the rightfit. We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. AiThority TTEC Has Agreed to Acquire Avtex, a CX Technology Leader . We bring together best of breed partners to architect solutions that make the most of what you have today and lay the foundation for what you will need in thefuture. 0000042393 00000 n Working with a contact centre outsource partner provides numerous cost and innovation benefits while improving the customer experience. With our customer experience BPO, technology, consulting, and analytics services, we deliver optimized customer care, tech support, sales, AI operations, and trust and safety solutions. Learn what we've learned from a resource About Us. trailer <]/Prev 308380>> startxref 0 %%EOF 71 0 obj <>stream 0000002397 00000 n Get the agile tools to transform your total experienceone stage at a time. 0000030829 00000 n Our raised full-year 2021 outlook, including Avtex, is as follows: Revenuebetween $2.191 and $2.221 billion, an increase of 12.4 and 14.0 percent over the prior year.

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