trugym customer service

My feed back is that if I could train at another gym early in the morning I would. Gym is always clean and range of machines is good. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. Unfortunately the toilets are dirty and shabby would really do with a facelift.Would be good with an online class booking system. | Read 81-100 Reviews out of 267 not enough space for stretching n exercise. I went home and promptly sent another email to the address he gave me with all my details as an attachment, which promptly bounced back. I have been trying to contact them for a refund for months and have been completely ignored. I was asked if Id like to suspend or cancel my membership. If you like swimming, prepare to be hugely disappointed! Absolutely shocking customer service. This seems to be the case for all former members not just me. The gym had closed down suddenly in November 2021 and hasn't provided a refund. Companies can ask for reviews via automatic invitations. I wouldn't approach them as they're working with people when I see them.There is never a queue for equipment apart from the floor mat area. Be friendly. The male showers, out of twelve showers only two have hot water.The floor in the studio has so much tape on it marking out areas that are not to be walked on.The staff (what there is of them) are lovely and try to be helpful.It is very difficult to contact head office all correspondence goes directly to the local staff. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. I never received any email.In March 2019 i decided to cancel my DD , I had an email from Harlands demanding for payment + additional Charges (25.00) for writing to me.I have spoken to the Branch , They told me that an email was sent out in Aug 2018 asking me to cancel from the TruGym web site which I never received , might have gone to Junk Mail .Then I have requested to cancel in March 2019 , now they demanding Payment of 79.98 and threatening to take me to court or Black list my Credit score .I have only used 1 or 2 months out 10 months payment .I have explained to them I have moved area and impossible to use the GymNo one seems to take notice, All they want is payment and i was told that I signed 12 months contract and they demanding 12 months payments I wish I have done bit of research about this Flesh eating Wolfs who cares about nothing but money People like this don't care other than how much money they make .There is no social care or humanity with this organisation .Please stay away from these Trugym at all cost .I have requested kindly to speak to the management explaining my situation that i have moved area and I can't continue with my membership and also i have paid 10 months membership without using their service but as of yet to date i have not heard nothing other than demanding for payments. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 14 of 14 We also ensure all reviews are published without moderation. The response by the manager was delayed and unprofessional. Howev after a month or so the member of staff who was working till midnight decided it was a good idea to consistently kick everyone out at half 11. For the price per month, this is a great gym, it has everything u need and more. FLEXIBLE MEMBERSHIP OPTIONS No contract options, student memberships, corporate offers, or pay for the year up front. Here are 8 tips for writing great reviews. Find out how we combat fake reviews. Try to greet customers with a smile and always be courteous and respectful. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. Contact your local truGym via our online contact form. Companies can ask for reviews via automatic invitations. For example, you can easily set up automatic payments, so you're never late. One good search would have warned me but I was dazzled by the google and facebook reviews. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 14 of 14 Word of the wise don't join trugym chatham they keep giving opening dates and failing to meet them theyve taken money of mine for a gym that isn't open and not paid it back which is theft in my book and not replied to any of my emails or messages on Facebook. Maybe they could squeeze in another floor mat area near the gym balls. 2023 Trustpilot A/S. managed very well had a compliant and it was rectified very effectively, beautiful pool and spa 5 stars would recommend (tru gym huddersfield). Join the 244 people who've already contributed. Nobody will reply to emails or tweets. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. I have recommended friends to join as staff always let us know when there are offers on joining etc which is great! 2023 Trustpilot, Inc. All rights reserved. So after this poor attitude we asked how much it is to try the gym out, it is a whopping 16 which is way too expensive to attract new customers.The staff also don't really have a clue about what they are doing. Join the 248 people who've already contributed. I went a few times a week and they were welcoming and a great bunch of people. My only criticism is that the drinks holders on some of the machines eg-treadmills, are not very clean, just a little grimy. The facilities are fantastic and the variety of classes included in the price makes it well worth the money. It goes against our guidelines to offer incentives for reviews. I have been going to truGym stevenage for over a month and I find the staff very helpful especially Lewis Marshall (Fung Ling pang). There should be staff that keep it neat and tidy, and there are never any connection clips on the multigyms. They definitely must have known about the closure. | Read 41-60 Reviews out of 265 My branch shut down down and I never received a membership refund. I tried to speak to the gym they said there was nothing they could do. All of the members that I have encountered at the gym were very supportive and helpful. I will probably be ending my membership soon and going to a cheaper competitor.Sauna and steam room is really nice, it's a shame the equipment is old and dirty. I cancelled my membership 2 months ago due to not using the Gym but their agents, Harlands, attempted to continue taking payments and send very aggressive letters by email demanding payment plus large add-on charges. | Read 61-80 Reviews out of 237 TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 14 Same story as everyone else, closed gym without warning and still waiting a refund, which I assume Ill never get. good equipment and friendly staff, Showers out of action for nearly two weeks was a little disappointing, but I understand that maintenance is important The gym itself is great and run by very friendly staff.. keep up the good work, This is a good gym, with friendly helpful staff. If you are looking for fluffy towels and a 5 star experience this is not your place. i m not only writing my concerns here but i am also taking it to citizen advise beaure or somewhere it matters. Was mis-sold a deal by staff which they say is my own fault for believing what a representative said to me. The management are useless and very unfriendly. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 13 The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. I DO NOT RECOMMEND. Sticking dirty equipment, staff either disappear to back room for long periods of time or sit chatting to each other. A certain number of members have little respect for their club or for other members but there arent enough staff to encourage increased respect. Anyone can write a Trustpilot review. Most staff are very polite. I use both the free weights, machines and also classes. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 4 of 13 Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 5 of 14 Do not understand why the reviews are pretty rubbish considering the gym is a great value for money. Anyone can write a Trustpilot review. 4/ Told on joining in November I could freeze my membership free of charge for the summer. But the other equipment makes up for it. I paid for a year membership and at that point had several months left. Induction was short and sweet, still not overly sure what to do on most things but dont worry all I need to do is 'look at the pictures' Have to say though the gym is lovely, with a wide range of equipment. I signed up back in August, waiting absolutely ages for it to open. It was ideal as there is a Friday class at 5:30. Informed them that I was moving house and therefore cancelling my membership. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members ,it would not be open late the evenings before.And the were many more that never even got that email.avoid thistrugym and company Run by a parmjit Singh.try getting the basics right before your take to many projects.idont waste your money this should be well avoided. You buy cheap equipment and take months to repair broken ones. The branch (Chatham) don't even answer my emails now! Over the years Trugym Luton has improved with increasing various classes, refurbed & painted & staff are really friendly. The gym had closed down suddenly in November 2021 and hasn't provided a refund. Great gym, Centre of Bromley and easy for me to get to.There is free parking right out side after 6:30 which is perfect for me as i go after work. Anyone can write a Trustpilot review. Not all members have access to phones/tablets perhaps a notice board with weekly timetable of classes blown up big for members to view prior to booking classes would be useful.Details of personal trainer would be advantageous.Thanks, All round very happy with Trugym but it does get quite busy and think it could do with some expansion. But no way to resolve it. TruGym Knowingly Breaks the Law Under the Consumer Rights Act If you buy goods that are faulty or pay for a service that isn't fulfilled you are entitled to a refund. Here are 8 tips for writing great reviews. The facilities are fantastic and the variety of classes included in the price makes it well worth the money the staff are always so friendly, helpful and encouraging when you need it the most. I joined truGym last week in Maidstone. Your experience matters. Understandably very angry!! TrugymStop taking payments from new customers when you know full well that you are closed !!!! TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 13 Staff come across rude and unapproachable. Head office: headoffice@trugym.co.uk Customer Services (direct debit): c.service@harlandsgroup.co.uk Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk Mobile number: 07979189309 Postal Address: Orchard Rising, Watling st, Rochester, England ME2 3UQ Facebook Community: https://www.facebook.com/trugymfail Parmjit (Parm) Singh Share this: Your experience matters. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk we were never told about it and there are no signs of cctv anywhere to warn us. Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. THE WORST customer service i have ever had the misfortune to encounter. The money left my account and from that date I have never heard anything from them. We use dedicated people and clever technology to safeguard our platform. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. Numerous times iv had to call and email to find out what what's going on with my refund to be told NOTHING!! Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. Good day, I have just renewed my contract after 15 months. Dont join the gym. Fantastic facilities. The trouble is they use crooks to process their member's payments. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. So far, an excellent option for a gym considering the membership prices are cheap. Absolutely horrified with this gym had been warned by friends should have listened taken 180 pound out my bank in two days with no apologies they taken my money early puttting me in my overdraft refunded it then quadruple charged the next morning this place had is no idea what they are doing the staff clearly havent got a clue and just rude still not sorted my money out been told I have to wait till Monday as the feels on desk said he cant do anything. Join the 270 people who've already contributed. Honestly I advise anyone not to got to this garbage gym as they just want to ripe you off. Awful!!! On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. So unprofessional. I tried to cancel my prepaid membership within my cooling off period, but they were having none of it. Other that that-a good gym. I find I spend more time on looking for the weights I need and connectors rather than actually training! Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. Same as below - Trugym Bromley closed and didnt refund the lost membership. I signed up to the gym and have been going daily as i am very consistant with my training. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. Absolutely flabbergasted of the audacity and attitude she had with me. They definitely make it difficult to contact them through their website. Always comes out on different days so I dont know when to have money in my bank for and dont realise its due until its actually came out. Training and fitness levels catered for the individual. Join the 268 people who've already contributed. Consistently fail to keep to their own opening and closing times. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! I go to the gym because its an only female gym, however its extremly dirty. I bought a membership 4 years ago. I am stuck at this gym as it is the only ladies gym so there is deffinately a market for one . The day before, my payment had been taken. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. Find out how we combat fake reviews. Anybody who is looking to join a cheap gym AVOID TRUGYM.I have been a member of this gym for about 5 years and rarely used it as I train elsewhere mostly. Terrible service. Please look at the clientele, they aren't an average age of 18, I am 62 my friend is 72 and we have a lot of people in that age group. this is extremely unprofessional. | Read 261-266 Reviews out of 266 I have returned to the gym since the classes started up again, I am happy with the distancing and cleanliness however the standards of the classes are poor, normally they are run by independent trainers but in the move to save money they are run by existing staff. Firstly, thank you for reporting this to us. Great gym, always really clean.

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