how to get a refund from direct ferries

Feb 11, 2021 #1 So I have a new installation of an Ecofit Pure 830 with a 10yr guarantee. I will rather swim than use the useless company again. Direct Ferries are trying it on, (with your money). Rent To Own Storage Buildings In Florence Sc I was searching for ferry crossings from Poole to Jersey and found the Direct Ferries website. Losing hope though Dont bother! Please note that a small cancellation fee of 6 (euros) per booking applies. After over three weeks they have at first they don't know anything about, and just after that, they suddenly admitted that I have a ticket and everything is just fine. WebDirect Ferries is a multi platform impartial ferry ticketing service offering a quick and easy way to look, compare and book 1000's of scheduled ferry crossings to virtually any ferry Refund requests must be submitted prior to the product expiration date. Please send any questions or comments to: help@poferries.com They dont reply to your emails or help you! It is important to be careful when you fill in the passenger details during booking in order to avoid typos and spelling mistakes. It is impossible to contact them and they are basically holding my money! You will save yourself money and hassle by booking direct. Go directly to the companies providing the ferries. 91% of travellers recommend this experience. Some major travel companies are still refusing to issue refunds as required by law, insisting customers rebook their trip or accept vouchers instead. Left multiple messages on the website, asking for help or contact, sent emails every day for two weeks. You have been added to the directferries.co.uk mailing list. Unfortunately we are not able to handle or to react to your complaint because you have not provided the reference number of the booking. These vermin are interested only in your money - not servicing customers. You have contacted us on 21 September about this but after you already made the charge back through your paypal account and therefore your account with us was already blocked and the issued refund could not go through. Please also note that the refund amount depends on the policy of each ferry company. WebIf you are unable to travel after checking in at the terminal, request a refund at the terminal. !Look at their Facebook page and you will see THOUSANDS and THOUSANDS of horrible reviews for them!DO NOT USE! Made the booking and ended up feeling very happy that it was so easy. View Actual Score Check Background This. WebImmediately after making the booking I realised I had made a mistake with the dates so I cancelled it within minutes and requested a refund. Got the answering machine again. If you cancel your booking through My Account you will be charged a 10/10 cancellation fee. Thank you for booking with Direct Ferries. Refund General Inquiry/Feedback Request a Refund According to our terms and conditions and as written on our website by amendment/cancellation online we are only charging 10 euros/pounds amendment/cancellation fee, but the ferry company may apply their fees according to their terms and conditions as tickets belongs to them and their conditions apply as well, plus any difference in price always have to be covered by the customer. I wished I had checked here before booking, I thought they were a genuine company but it is clearly a fraudulent and dishonest one. As well as a great reputation within the industry we have provided the best price, choice and service to many millions of customers since our inception and are ranked no.1 on independent review sites such as Feefo and Trustpilot. The travel agent will stamp and cancel your tickets. Add passengers: pay for additional passengers. Please react urgently on my requests. If you have already picked up your paper tickets and you wish to cancel them, you have to return them in one of the following ways: We strongly recommend sending your tickets via registered post. The account will stay blocked until dispute will be resolved. However, if you are traveling internationally or have purchased discounted tickets, you may not be allowed to board the ferry. Once this is done, they are required to either keep the canceled tickets and give you your refund or give you the canceled tickets, so that you can return them to our offices in Athens and receive your refund through Ferryhopper. Travelling with two dogs, one of which with spinal problems so I wanted to book two kennels; this, unfortunately could not be done online, so tried to reach out to the ferry services (Stena) who indicated they still had 9 kennels available on the trip to the UK and 14 on the return trip. Emergency vehicles posted bridge restrictions, Central and Eastern Washington weekly travel planner, Commercial Aviation Coordinating Commission, Community Aviation Revitalization Board (CARB) loan program, Uncrewed aircraft systems and commercial drone registration, Unpiloted Aircraft Registration Exemption Form, Strategic Highway Safety Plan: Target Zero, Washington State Plan for Electric Vehicle Infrastructure Deployment, Statewide transportation asset management, Chronic environmental deficiency (CED) policies & procedures, Federal court injunction for fish passage, Maintaining vegetation along our highways, Integrated Roadside Vegetation Management Plans, Zero-emission Vehicle Infrastructure Partnerships grant, Consultant agreements & indirect cost rate information, Statewide Transportation Improvement Program (STIP), Coronavirus Response and Relief Supplemental Appropriations Act, Highway Safety Improvement Program call for projects, Local Agency Federal Obligation Authority, Move Ahead Washington Railroad Crossing Program, National Highway System Asset Management Program, Changes and experimentations for the Manual on Uniform Traffic Control Devices, Equal Employment Opportunity Contract Compliance, File a disadvantaged business enterprise complaint, Equal Opportunity - File a complaint - Online form, Rules for billboards and other advertising signs on highways, Indirect Cost Rate guidance documents, forms & templates, Inactive Bridge Design Manual memorandums, Local Agency General Special Provisions (GSPs), Curbs, sidewalks and driveways / Geometric design - GD, Roadway delineation / Pavement markings - PM, Work zone typical traffic control plans (TCP), Planning and Environmental Linkages guidance for planning studies, Project delivery method selection guidance, Materials laboratory testing & field inspection, Transportation System Management and Operations TSMO, Wetlands ecology & monitoring techniques internship, Information technology strategic focus areas & goals, Phone Call 206-464-6400 (local), 888-808-7977 (toll-free) or 511 within Washington state between 7 a.m. and 5:30 p.m. Pacific Time daily, If cash refund request: Address to mail a check, Date and time of travel and departing terminal, Barcode number on receipt/Wave2Go ticket number/web store purchase order number, Overcharged (charged under 22 feet adult fare and I'm a senior citizen), Did not sail (left the lot at 12:30 p.m. before boarding the vessel). What terms and conditions apply on my ferry ticket? Please note that if the ferry company does not offer an e-ticket option, you will have to pick up your paper tickets from our offices in the center of Athens or have them delivered to you via courier. Wait does that mean I can retrospectively change the terms to every contract I've entered into? WebIf you decide that you do not wish to keep the building. - Steakhouse Grill Vegetarian Friendly, - Indian Asian Vegetarian Friendly, - International European British, - European British Vegetarian Friendly, - British Vegetarian Friendly Vegan Options. Dear Customer,Thank you for your feedback.After looking into the details of your amendment requests, we noted you requested to change your return journey for January 2023. More expensive but very safe an helpful.Thank you for your replay. . Prices are life and always changing. Click on a category below to reveal the related questions. Would recommend at all cost, better buy is straight from actual company. Open-date tickets are valid for 6 months to 1 year from your initial departure date and only for the same ferry route and the same company as the tickets you had originally booked. Have a browse through our website and use our simple ferry booking We've made every effort to ensure that our website is fast, easy to use and rich in information that you may need in planning your next trip including ferry company, route and port guides as well as in depth ship reviews from previous travellers. Ferry delay compensation. You can check your confirmation email or log into My Account to see if you are able to amend your booking. WebWill I get a refund if I cancel my booking? You can find your booking reference number at the top of your confirmation email. How older, less computer savvy, or with no smart phone can work this out is a true mystery. Wondering what happens if your ferry travel plans change? With a choice of over 3000 ferry connections and more than 700 ports worldwide, you are guaranteed to find what you are looking for with Direct Ferries. ***. Unfortunately we are not able to handle or react to your complaint as you have not provided the reference number of your booking. Alternatively, subscribe to our newsletter to get inspiration from offers and popular travel destinations. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Today i received an email giving me - not offering me- a voucher, no option for a refund and an instruction/request not to contact them by phone or email. Amendments can only be made prior to the sailing date which in this case was never requested. Buying a ticket was easy but now to see how the experience on board will be in a few months! We remain at your disposal. Have not noticed the website asking me for ages upn the original booking. he drove all the way from holland to huelva to get on that boat tomorrow and they say that he can first be on the boat the 28th of JANUARY and that direct ferrys made a mistake in the system? Phone. 80-88, 117 41, Athens (Mon-Fri, 08:00-18:00 and Saturday 10:00-15:00). The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the The standard procedure for changing a booking is to cancel the issued ticket and book a new one with the correct details. ferry is delayed or cancelled With holidaymakers still owed millions of pounds for cancelled holidays and flights, many will be reluctant to rebook if their trip is cancelled. Thank you for booking with Direct Ferries. They might be sympathetic but if I remember rightly from your original post it was you who cancelled the crossing rather than them which was causing some of the airlines to play hardball re flights. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. Dear Sue Sturgeon,Thank you for your feedback. due to bad weather conditions, strikes, etc.). Refunds Kind regards, Maya from Direct Ferries. My original booking included the ability to change my booking. Email. I recommend anyone to avoid you at l cost.Kind regards,Arkadiusz Lewandowski. As a result of the above incident, my BRP (resident permit) was also stolen. I have travelled many times ever since my first positive booking experience. Unfortunately we're not able to add a return leg to a one way booking once it's been confirmed. Direct Ferries To get to other parts of Desaru, you can easily book a Grab. Please note that Ferryhopper is not responsible for the loss of your tickets in the post. We have already tried several times to contact the ferry company and asked them to grant us the possibility to amend your booking as an exception, but unfortunately they have denied our request. Cancelling your booking through My Account is quicker and cheaper so we would suggest requesting the cancellation there. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. He starts on his job the 1 of december and i will fly to lanzerote the 6th of december and everything is already booked and he hear HE CAN NOT BE ON THAT BOAT. They made mistake on two tickets (omitting my wife name on the tickets) when i wanted to correct this they initially asked for a significant change fee ,then waived it. Below, you can find a short overview of the ticket cancellation policies that apply in Greece. Terrible service, no one to speak to the website is glitchy and they charged me extra for a additional person the it got removed and they still took the money for it. DirectFerries.co.uk - the one stop ferry shop , a brand of Direct Ferries Ltd - all rights reserved. Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Companies can ask for reviews via automatic invitations. I appreciate that they are extremely busy atm , but find this unacceptable. With some ferry companies we'll be able to confirm your amendment straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. 2023 Trustpilot, Inc. All rights reserved. With some ferry companies we'll be able to Brittany Ferries are really helpful. For a better experience, please enable JavaScript in your browser before proceeding. Seattle, WA 98121-3014. They send Google link with location but doesn't work on my phone or computer. No personal touch. In case of a totally different name filled in, we advise you to contact us so that we can check what the possible options are. We also provide an outline of the rules on passenger rights as detailed by the relevant authorities. The easiest and cheapest way to cancel your booking and request a refund is to log into My Account and request the cancellation there. In full transparency, DF did call me once, on the day of the booking, a call which I missed by 5 seconds - called back and emailed back to reconnect. To have your request processed as soon as possible, please include the following: If requesting that a discount be applied to a fare, please provide proof of eligibility for discount (e.g., driver's license to demonstrate senior discount or qualifying discount documentation). Eveything was very simple and quick to use..I had no difficulties in using the site and had several choices of ferries. We are easy to contact through our contact form on our website. Our ferry was rescheduled from 12.45 to 17:30 and they did not write nor call to give us this information. Thanks for taking the time to respond but you're mistaken about the cancellation. Kind regards, Direct Ferries Team PC Patrick Crossan 8 reviews GB Dec 16, 2022 Scam Site: Scam Site: You can compare the best prices from all train lines and book online directly with Wanderu. Booked Algeciras to Tangier Med recently using FRS. We are very sorry about the issue, but can you please double check and provide us the correct reference number of the booking so we can have look in to this and handle your complaint. I have attached documentation needed to prove the above incident. Need to talk to us? Heres to fair winds on our crossing! If you do prefer to contact us in writing, our postal adress is:

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