viking river cruises cancelled 2022

This also had the water turned off and was unable to flush. It was too windy and not safe so decided not to try to use their tender. Or, you might have a few port stops changed out for new ones, or spend more time than you prefer in busses or hotels, possibly with shorter visits to destinations that now require longer bus rides. When we arrived ************* to get our boarding pass, we were told that viking booked our tickets but did not pay for the tickets. All I want if a refund for our primary payment so we can sail on a ship that does not require the vaccine since we can not get it. Submit a complaint and get your issue resolved. Poulsbo, Washington. Europe has many rivers where cruise lines operate. BBB Business Profiles are subject to change at any time. I thought that Viking was reputable, so I put too much faith in them. Customer Reviews are not used in the calculation of BBB Rating, My husband and I took an Antarctica cruise with Viking Octantis Dec 25 to Jan 7' as an all inclusive trip, all airfares and transportations were included . Viking Mississippi cancels some cruise passengers four days ahead of Travel Codex is owned by Travel Codex, LLC. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. January 27, 2018. Cailey Rizzo. The couple shore excursions we went on were lame and horrible. Unfortunately, my husband unexpectedly passed away last month. You dont know a week or 10 days in advance what will happen with the water levels. Cruise lines scrap Russian, Ukrainian ports from 2022 itineraries #7. We booked a Viking River Cruise with AAA travel in August of 2019 for $14,497 for two people which excludes the insurance cost. We have been waiting patiently for two years for a refund, relying on the We had planned a trip in 2021 and when Viking changed their requirements we chose to cancel our trip. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I am going to seek legal advice to, but this ridiculous policy has added hugely to my grieving. Has Viking Cancelled Any 2022 Cruises - CruiseInfoClub.com That's our policy. On 12/20/20 Viking cancelled this cruise. The departure flight from ******* was delayed due to the storm. I purchased a cruise for my wife and myself then Covid hit. I won't be booking any future cruise with them. This site is for entertainment purposes only. An apology is not good enough. ST PAUL, Minn. There's been a lot of fanfare surrounding America's Great River cruise operated by Viking Cruises. Why didn't Viking pay to dock? Story Update (September 5, 2022) Viking river cruises have posted an advisory from Danube River cruises that ship swapping may occur. NEW! Please view our advertising policy page for more information. River cruise lines do have contingency plans for dealing with river flow problems. Wanted us to travel with 3 flights via 2 countries, when we complained they hid behind T & Cs very sneaky & very poor customer service, they cited they couldnt absorb costs of a more direct flight routing. The reason given by Viking is that these are vouchers from a previously booked trip (during the COVID pandemic). Viking, which operates both ocean and river cruises, has canceled all 2022 departures from its Kyiv, Black Sea and Bucharest itinerary . These hotels are Marriott and hilton properties that have such rooms. Viking Cruise Offers London was on an older plane with 3 seats on the left and right. Looks like our September cruise to the Fjords is in the process of being cancelled! They refuse. What? Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. 12 reviews. In addition to requiring all guests and crew be fully vaccinated before setting foot on board the 930-passenger Viking Sky, the cruise line implemented a robust contact tracing system, daily PCR. We didn't get to see Honduras as Viking tried to use their own tender to get to shore. Courtesy Sheila Davies. To date we have sent a certified *** ****** ***** letter to VRC and had no response. took the call and told us that schedule wouldn't be available most likely till January 2023. Like other river cruise lines, weve dealt successfully with low-water situations in the past, and we have a variety of strategies that we can deploy as necessary. Viking Cruise recommends that their customers insure their travel & trip with Trip Mate Travel Insurance. 1. The cruise lines plan their itineraries to mitigate this risk. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. In this case, you will receive a full refund of your cruise fare. This complaint has been resolved automatically due to user's inactivity. This 'placeholder booking' means nothing he assured us. Why all other passages under the same situation had no such problem were not explained by Viking. Oceania officials said Russian and Ukrainian ports would be removed from 2022 itineraries, while Viking River Cruises canceled . Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. There are even more places your Platinum Card can get you complimentary entry and exclusive perks. I used my airline mile and hotel points to travel well and cheap. This was not the case. The confirmation email said cancellation for any reason loss of deposit. At 104 days out before final payment was due, we had to either lose our entire deposit of $2K+ or get a voucher. Sure we were free but that's no excuse. Yazmin Hope and Libby Gallagher River cruise cancellation fears loom as Rhine threatens closure If have a river cruise planned for the end of the summer or the fall, should you be concerned? In June, there were places along the Po that completely dried up. Viking changed their policy after they took all our money, lured us into taking now worthless vouchers. If you are concerned about the water level on your upcoming river cruise, do your due diligence before you take any action. Ive asked that one room in the hotels have two separate beds for our two adult children who do not want to share a bed. Check with your cruise line on current cruising conditions and what you can expect from them. One thing Amawaterways and many other river lines do is run two ships simultaneously on the same one-way itinerary, with one ship starting at one end and the other on the opposite end. Any time theres a heat wave in Europe, especially if coupled with lighter-than-average spring snow melt or rainfall, you can end up with low water in certain parts of Europe. We also carry about 500 tons of water, that is ballast and fresh water for the guests.. The low draft and the adjustability of the ballast allow the ships to navigate through sections of the river where the water levels are not very deep. At this point we feel it's discrimination and want our money refunded. Business Section was crowded 8 units wide while first class just in front Obviously, we cannot go on the trip. We rebooked yet again and we're told that we had to have the vaccine before we would be able to take our trip. Viking Cruises is a cruise line providing river and ocean cruises, with operations based in Basel, Switzerland. He made the commissions, we will not sail and lose 14,000 dollars. My bag is still missing and I will request (!) We booked a river cruise (Danube) for March 2022. We booked a 14 day cruise with extra days upon arrival in ****** and departure in **** in ****. The cruise was cancelled due the pandemic ($11,367.50) Viking offered us to support the company and not get a refund if we accepted a voucher of 125% We said yes. Because of the positive test result as well as his need for further dr evaluation, we had no choice but to cancel the trip. In May, Viking canceled that cruise. The high annual fee is only worth it if youre taking full advantage of the cards benefits. BBB Business Profiles may not be reproduced for sales or promotional purposes. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. Other than the hassle of packing up in the middle of the cruise, travelers still get the full Rhine experience they paid for. I was aware that cruise lines' cash flow issues and accepted the voucher. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. I encourage all Americans to do the same. For that reason, the Rhine River is feeling greater effects of river flow and sooner than compared with the Danube. We called Viking and there is nothing that they will do to be able to use the over $7,000 paid for the trip. Viking has lost four loyal customers with 10 past cruises between us. During our Antarctica cruise, as suggested by the on board customer services, we submitted our request for the reimbursement with receipts. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. The problem with river cruises is that they are affected by both high and low water levels. Part refund, at least 25%. In November ******************************************* She had major surgery December 12th. My Trip - Updates on Current Sailings - Viking Cruises Not one thing but some flowers in the rain and unsafe steps and more Booking number 7141933 We are older and don't want to keep rescheduling this with the hopes of one day being permitted to board their ship. I advised Viking that my wife and I could not get the vaccine ever and asked for a refund of our primary payment. Viking Chief Health Officer Dr. Raquel . The Viking Ocean Cruises 2022 Grand Polynesia Voyage has come to a triumphant completion in Los Angeles. **** said he would monitor the schedule and will alert us the very day it comes out. Telling us that a voucher has no cash value is a shoddy business practice at best. "They disembark in the morning, they go on the shore excursion, and they come back on the other side on the sister ship. The cruise line offered her future cruise vouchers worth 125 percent of her fare. Before you decide to. Viking cancels all Russian river cruise itineraries - TTG River flows are never static and are subject to fluctuations that are unpredictable. Weve canceled one cruise on the Danube and have made a few mostly minor alterations to a small handful of cruises on the Rhine, a Tauck spokesman told TPG when asked about this years cruises. We have one ship starting in Amsterdam and one ship starting in BaselIf they cannot pass Kaub [the critically low water point on the Rhine], then [the passengers] all disembark on either side," he explained. Heres what you need to know. Here are 8 tips for writing great reviews. Having trip insurance may pay you in full depending on your coverage. I was told I would have to pay full retail fare in addition to what had already Viking made an error and owes me reimbursement for charges made on February 1. SA. They feature elegant Scandinavian design, spacious staterooms with large verandas, and both indoor and al . Not at all, according to Rudi Schreiner, president and co-founder AmaWaterways as long as youre willing to be a little bit flexible. I have always liked Viking cruises and have been on 13, counting the one I am currently on. The pandemic has not ended, and some sailings have been cancelled due to too many Covid-19 cases onboard. The next indicator of river flow problems is the Thames River in England. Will the drought in Europe affect your river cruise vacation? Anyone can write a Trustpilot review. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. I ask if I could have the number to her managers boss she said no. If you happen to be in the same position there is a group forming to file a class action law suit against Viking. Note that complaint text that is displayed might not represent all complaints filed with BBB. It will take of the expiring vouchers and the booking can be changed with no problem whatsoever once a schedule for 2024 becomes available. We could not get a negative covid test in time for Just returned from Classis Panama Canal Cruise (11-21 February 2023) on the last day, running water for the shower, hand basins and toilets had been turned off from 5am to when we left the ship at 10.30am. How could we?? We opted for the voucher. Beware of Viking excursion policies. Anybody got any idea what do I do? Viking Cruises cancels 2022 Black Sea and Kiev (Ukraine) sailings About 20 poeple's bag on the flight didn't make it. The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. Then they said (under the Risk Free Guarantee) we could have a voucher, but it would be a combined voucher which could only be used for one future trip. Booking 6819824. An apology is not good enough. The good news is that there are not the mass cancellations we saw in 2020. I was told Viking doesnt own the hotel and the hotel will not let me make a change since Viking handled the booking. We'll run a soft credit check to find special offers, but it wont affect your credit score. Because these problem spots are well known, river cruise lines can find ways to mitigate the issues with savvy itinerary planning. A river level that is too high or too low can affect an otherwise great cruising experience. Refund or partial credit. Norse Atlantic Airways to Launch NY-Rome Flights. Then before the departure, Viking cancelled operations and offered us vouchers for future cruises. The Rhine River is the main artery for German and Swiss transportation and also French, said Schreiner. Under our flexible deposit policy, qualified guests can cancel their booking before final payment due date and receive deposit back in the form of a future cruise voucher. Call to book now: 1-800-207-7286. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. South America & the Chilean Fjords - Viking Cruises In fact, everything we have come to expect from Viking exceptthere were apparently a few cases of a GI infection . The food was awful , the service bad some waiters were very rude we were forced to do a lot of included tours or couldnt leave the ship . Since the ships are nearly identical, if you do transfer to another ship, you should be in a similar stateroom as the original ship. Utter and total joke. Viking River Cruises - Cancelation of cruises - ComplaintsBoard.com Viking cruise voucher problem: Don't forget to read the fine print! They have no intentions of giving my money back .Do I not have any rights? Schreiner gives an example of two identical sister ships, AmaLucia and AmaSiena, that both sail the Rhine. Does anyone know if Trip Mate customers have or are considering a class action suit against the company for fraud? We never sign or agree to sail with vaccines passport as requirement.No one respond our emails or our attorney except a woman name ******************************* that behaves like an iron wall to talk to anyone else. Special fares plus Free airfare valid on select 2023 departures of Eastern Seaboard Explorer and Canada & New England Scenic Shores. Read full review of Viking River Cruises At the time we did we also asked that trip insurance be added. The only problem was it WAS VERY NOISY, couldnt get a full night sleep due the engine and the bed shaking.We will go back to the other suites.The staff was great! "You might see some cities you might not have expected to see and you might miss some you wanted to see. Scenic. I appreciate the time. Refund on premium air payments that we did not receive in premiumservice. The first thing that I noticed when I boarded is that all river ships are built to similar dimensions. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. called Business since the middle seats were left vacant. Unlike other river cruise lines, however, were very fortunate that we also operate numerous land tours throughout the region, so we have a fantastic network of local supplier-partners that we can leverage as necessary should alternate arrangements become necessary.. Viking Cruises' New Safety Protocols Include Daily COVID-19 Testing The dire news youre reading about low water levels in Europe now, especially along the Rhine River, mostly concerns the cargo shipping industry in Europe. The ship can welcome up to 386 passengers, and. Most all other cruise lines have dropped this mandate. Media Center - Press Releases - Viking Cruises We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. No one expects to have to cancel a cruise. Plus Ups are excluded. This matter has not been properly escalated to the legal department.Our time is running off to recover our money and we can not travel due the vaccines requirements and the only absurd respond that we get is to transfer our vouchers.We are extremely disappointed of Viking Cruises after we decided to support the company. I was told to claim on my travel insurance if I had any.I had to send three emails to receive a response and cancellation certificate from Viking Cruises. Look at the Mekong you dont cruise in May, June, July and August because its too hot. Norwegian Cruise Line | Travel Requirements & Safety Protocols. In 2020 we were contacted via email and told that this cruise was also cancelled and we could book another cruise and receive a 125% credit toward a future cruise with a risk free guarantee and it said we could change our plans up to 24 hours before departure. The cruise line announced the return of select itineraries in Portugal, France and . How the Coronavirus Might Impact My Upcoming Viking River Cruise, Update: My Viking River Cruise And Their Coronavirus Response, Reivew: Nile River Cruise on the Grand Princess Amwaj. If ships have to lighten their loads to cross shallow water, fewer goods can be transported at once. Thats because the weight of the cargo such vessels carry affects their draft (the distance between the ships bottom and the water line). Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus Vikings entire river fleet of over 75 ships is also actively sailing. All Mekong River cruises through Vietnam and Cambodia have been suspended until November 30. . Subscribe to RSS Not a problem for him at all. In some cases, an itinerary may be adjusted with certain destinations dropped and new ones added. Improve earnings, maximize rewards and track progress toward dream trips. It turns out that during the second half of the cruise, we were in a heat wave, experiencing very hot temperatures. The dream vacation I have waited for 8 years has gone down the drain. Other viking customers from ******* on the same cruise were also booked the same flight. Then in Philadelphia Viking Cruises - Ships and Itineraries 2023, 2024, 2025 - CruiseMapper We want our money back since we will never met the requirements to sail and we never agree to those requirements, Our booking number is XXXXXXX and is associated with ********************* ********. The river flows are falling so if you are booked for a cruise this year, check with your cruise line and obtain their current assessment of operating conditions. I'm with Robin (see below). Europe's Drought: Will It End River Cruises? - Out Traveler I contacted Trip Mate and was told the vouchers were not covered and that I needed to contact Viking because they handled vouchers. Multiple tests were run, including a Covid test, which came back positive. As a result, river levels are falling to critical levels. We rebooked for 2022 on 11/30/2020. We feel we should get the $3,494 dollars refunded to us. Steve is a life-long avgeek and a points and miles player. Review for Viking Osiris to Middle East Swirling Kilt 2-5 Cruises Age 60s Read More Sail Date: December 2022 Cabin Type: Suite with Veranda Helpful Christmas on the Mississippi Review for. (I doubt theyll get that right). We will not be booking with Viking again. (Enrollment required for select benefits.). Related: Booking your first river cruise? Not enough for the money hungry cruise line. The other typical plan is to put the passengers on buses to get around the affected areas. Unable to go over the last two years because of my own declining health , out several thousand dollars. This content has not been approved or otherwise endorsed by any of these entities. A sales representative ******. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. ************************************* Cruises that was set to sail in April 2020. The current welcome offer on this card is quite lucrative. It is a basic human right to be able to have access to flushing toilets and handwasting facilities. This they Also lost out on the cruise vouchers. Disassembling the shades on the sun deck. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link, Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. Sandi. Editorial Disclosure: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, hotel, airline, or other entity mentioned herein. That is all it took, I was hooked. Not your fault but took 5 flights, 1 whole day in airport, 1 whole night and 2 hotels to get to the ship 3 1/2 days late. This insurance company is worthless and doesn't live up to the stated reimbursements as advertised in its' brochure. For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. However, as everyone knows, predicting the weather is not an exact science. Submitting a response indicates a willingness to work with customers to make things right. I have contacted Watcdog BBC who are interested. But this is one American that will never sail with this awful company ever again. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We will not cancel any cruises, said Shreiner. It also stated that if we were unable to use the voucher we could be refunded the original amount we paid to Viking. Viking's 2022 World Cruise Sold Out so Quickly, It's Offering - Leisure There is rock on the bottom; theres also this little house in the middle of the river. Cancellation conditions 2. The climate in Europe is changing and not for the better. We have had to cancel our river cruise because of their ludicrous covid policy. On the next British Airways flight from London to Philadelphia, The It was our first river cruise it was 23 days Bucharest to Amsterdam with Viking . If you voluntarily cancel your cruise you may only get a partial or no refund depending on how close to departure you cancel your cruise. 23. In times of high water, river boats can reduce their height by: Another aspect of river cruising is how much water does the ship draft? 2023-2025 OCEAN CRUISE AND AIR SAVINGS: Offer applies to bookings made from March 1-31, 2023. Booking number: *******. Experts are saying that the current drought in Europe could be the worst in 500 years, with water levels dropping, especially along the Rhine River. This complaint was posted by a verified customer. Do not book with Viking Cruises ,they turned my cancelled trip into vouchers with expiration dates that I never knew about. Instead, in the most extreme cases, AmaWaterways will create a new itinerary. Viking refused to admit to us that we were misinformed, and did not apologize, but their policy will not change. . Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. The US gov has basically declared the "plandemic" over and all other mandates have been drop but Viking still won't change their policy. Articles are of a general nature and should not be relied upon for individual circumstances. Our points-obsessed staff uses a plethora of credit cards on a daily basis. Not every river cruise line takes the same stance. European Cruise River Levels Are Falling To Critical Levels - Travel Codex The trip was for 2021 but was also cancelled and moved to September 22, 2022.On September 16,2022 *********************** and shattered his knee-cap and needed surgery. Viking's move follows announcements from other cruise operators saying they are . We accepted the vouchers in good faith. I complained initially that I was not given a direct flight. We are not asking for a refund for the vouchers but to simply have them reissued to be used toward another cruise. She is scheduled to start ************ this week. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. He replied "absolutely no way both medically and because ************ weakens her immune system!" Europe is now seeing the same kind of climate change conditions that are affecting the Western United States. Not for the voucher amount. Service representative escalated our complaint that we were misinformed, tricked, lied to, defrauded - because we cannot sail on that date, we are not healthy and can't sail in the fall or 2023! They have a working relationship with Lufthansa but insist the flight has nothing to do with them, That is a strong cop out. On the last day, all running water was turned off until we left the ship. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. My bag didn't make it. Premium Air. Viking already runs a number of river cruises. We would never do a river cruise again, Paid for a cruise in Nov 2021 for an Oct 2022 cruise, 2 days before departure I broke both wrists, contacted Viking about a credit for for a future cruise - a very rude man said Viking would do nothing- they had my money for almost a year and basically told me "to bad". If water levels fall, riverboats can have trouble sailing all the way to Budapest. This is insulting and is clearly bait and switch type behavior. Cruise lines cancel Ukraine and Russia calls - Travel Weekly These conditions include: Lately, Europe has seen temperatures exceeding 40 degrees Celsius (104 degrees Fahrenheit). After contacting viking to inform the situation, Viking booked another flight for us. Expires March 31, 2023. We would much rather be able to post how considerate Viking has been (as well as how much we enjoyed the cruise!) Viking Cruises Reviews | Read Customer Service Reviews of Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. "Given recent developments and the developing conflict in Ukraine,. We use dedicated people and clever technology to safeguard our platform. Royal Caribbean International | Travel Requirements & Safety Protocols.

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