lead receptionist job description
Basic computer/data entry skills. They typically sit in the main lobby area of an office and are the first person who guests see upon visiting the office space. This entails answering calls and fielding them accordingly, addressing visitor questions and needs, and providing an overall welcoming environment. Manage large amounts of inbound and outbound calls in a timely manner. Growing your career as a Full Time Retail Lead Receptionist is an awesome opportunity to develop relevant skills. They are also able to multitask and prioritize. Past performance is not indicative of future results. Table of Content Zippia allows you to choose from different easy-to-use Lead Receptionist templates, and provides you with expert advice. In today's business world, front desk management is a critical role that oversees the flow of people and products through an organization. This position serves as a resource for other staff, problem solves independently and is self-directed. See our article about Project Lead job guide. The duties and responsibilities of a receptionist will vary depending on the organization. To be considered for the position of senior receptionist in most organizations, there are certain vital skills, knowledge, and abilities employers normally expect applicants to have, which include the following: Hint: Since the above skills and qualities are what employers look out for when hiring, you can also use them in making your resume, as long as you truly possess them. When you work with us, you get these benefits: (Include the benefits you provide your employees and those that could attract the right candidates. Your search stops here because we are looking for a receptionist with a pleasing personality and customer service attitude to manage our front offices. In addition to their duties at the front desk, receptionists may be responsible for maintaining communication with other departments of the business, handling customer complaints, or performing other duties as needed. Furthermore, receptionists are able to work under pressure. Receptionists are usually good multitaskers who possess a number of different skills that enable them to function effectively in their position. Europe & Rest of World: +44 203 826 8149. Most receptionists handle more than one role and some even specialize in a few niches. For example, they could start out with a role such as office manager, progress to a title such as operations manager and then eventually end up with the title general manager. Administrative Assistant / Receptionist Job Description, Administrative Receptionist Job Description, Administrator / Receptionist Job Description, Customer Service Receptionist Job Description, Monitor main switchboard, direct calls and/or take messages, Monitor reception emails and action accordingly, Ensure reception, office and meeting room environments are clean and tidy at all times, Administer visitor sign in process and provide site inductions, Collect, sort and distribute internal/external mail and faxes, Coordinate all meeting room bookings, arrange catering when needed and maintain the Board Room, Key liaison officer for building management, Prepare all outgoing freight for collection and general mail to be delivered to the local post box, Order stationary, kitchen supplies, uniforms, special equipment, Manage contacts lists for internal staff, clients and suppliers, Liaise with external maintenance, office equipment suppliers to ensure efficient and timely service, Uses effective customer service skills to meet the needs of the patients, families and the staff to facilitate patient flow, Most tasks will arise and be completed day to day with a very short term focus, however it is important that the incumbent keeps a long term focus in mind, especially in terms of office costs and contracts, Passion for hair and TIGI, and be a strong representation of the brand for those visiting the TIGI studios, Ability to organize and manage numerous tasks at one time and prioritise, To ensure that all Front of House tasks such as visitor pre-registration, To expedite the satisfactory resolution of any problems that may arise, Forecast visitor footfall and determine supply levels required to manage the service, May be required to cover security duties during periods of absence, Must carry, or be able to obtain, a valid SIA license, To undertake any other duties commensurate with this role as determined by the Facilities Manager, Meet and greet all visitors with a warm and professional welcome, Liaise closely with other departments Maintenance, Catering, HR and Marketing Events, ensuring accurate communication takes place, Catering- Order and maintain tea, coffee and dispensable for the client refreshment bar, Assist and support the Admin and Executive Assistant teams in liaising with executives, provide phone and diary cover during absence or meetings, Flexible - You may be asked for example to work in the post room or to assist with meeting room set-up, Time keeping - Be on time to start your shift/working day, Previous experience in leading/supervising a team, Experience of working with hotel/spa booking and scheduling software is desirable, Genuine interest in holistic spa philosophy, Committed, enthusiastic, organized and customer focused, Act as a first point of contact to welcome all visitors & staff on arrival & departure, informing all relevant staff members of their guests arrival, Receive & book all meeting room requests, ensuring any refreshments or equipment requirements are provided and to ensure the rooms in general are kept to a high standard at all times, Receive & sort all incoming mail & deliveries, swiftly notifying all relevant recipients / departments of their arrival, Ensuring all out-going mail is prepared and ready for collection by Royal Mail, FedEx & DHL each day by their respective deadlines, Book any courier requests as required from Head Office & across our London shops, ensuring swift & accurate tracking updates and completion check off, Assist and support with department requests such as training events & presentations, setting up spaces and any additional requirements as needed, Assist with our seasonal selling campaigns, overseeing service delivery of our external caterers, ordering supplies, and liaising regards menu choice and feedback, Carry out scheduled Health and Safety procedures including but not limited to, Record and process the weekly timesheets for the LHQ and CMDES department, Monitor the visitors book and to be aware of the locations of all visitors to the building from security and health & safety aspect, Keep records of all security passes and key fobs that have been issued and administer the key fob door entry system, 5 GCSEs, grade A-C, including English and Maths or equivalent qualifications, At least 3 years experience in Reception duties, including managing meeting room calendars and incoming and outgoing post, Confident managing high volumes of visitors and VIP guests, ensuring excellent service at all times, Maintains an effective operational flow by communicating patients status to appropriate team members and keeping patient apprised, Provides education as necessary to patient regarding test locations, patient portal use, and follow-up (non-clinical) actions, Respectfully but firmly requests co-pays and/or outstanding balance at time of check-in, Ensures cash control by collecting, processing and balancing funds in the practices designated system and documents properly per AHMG guideline, In the event a minor, aged 16 or older is selected for the position, their continued enrollment in high school, trade school or college constitutes equivalent, Answer and direct telephone calls received through main directory, Ensure that appearance and condition of main reception area is maintained, Coordinate messenger scheduled deliveries to and from reception desk, Experience managing / leading the front of house department within a hotel / health club setting, Proven experience managing, motivating and training team members, A passion for customer service and exceeding guests expectations, IT literate with experience of placing / receiving product orders, Acquisition and maintenance of our GUESTs, Meet and greet all GUESTs with a friendly and welcoming smile, Manage the main reception area at HMH headquarters in Boston, maintaining a warm and inviting environment for employees and visitors alike, Liaise with employees who are expecting visitors, Answer telephone calls to the Boston headquarters main line, directing callers courteously and effectively, Administrative and communications support for the HMH executive team and Corporate Affairs department as needed, with tasks that may include but are not limited to scheduling, event logistics, organizational tasks, writing, design and other activities, Friendly disposition with excellent communication skills, Deal with GUEST queries and requests and arrange assistance as necessary, Prepare GUEST folio and check GUEST out upon departure, Operate a switchboard and direct incoming calls, take and relay messages, execute wake-up calls, Will be required to take live booking enquiries and also follow through with the hotels reservation procedure, Complete various aspects of Front Office administration as directed. A receptionist is the first point of contact for a customer. It is expected that you will remain calm under pressure and get the job done well. We do not offer financial advice, advisory or brokerage services, nor do we recommend or advise individuals or to buy or sell particular stocks or securities. Most people would think of a receptionist as someone who helps people find their way around an organization, greets customers, and answers phones. Many front office managers work well over 40 hours a week, although during the low season these hours may be considerably less. job boards today. FILL OUT OUR SURVEY. Start a free Workable trial and post your ad on the most popular This typically includes answering phones, directing calls, greeting visitors, and preparing rooms for meetings and training. Receptionists need good communication skills and a high school diploma or equivalent to be successful in the job. A team lead manages a group of employees and helps the team achieve its goals effectively. Europe & Rest of World: +44 203 826 8149 A nice report about Mechanical Lead career description. Ultimately, a Receptionists duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards. A receptionist is responsible for providing customer service and greeting guests. The skills and qualifications part of your front desk receptionist job description is the most important part of the job description. Receptionists are responsible for greeting visitors and delivering exceptional customer service assistance. Please review the list of responsibilities and qualifications. Answer all phone calls in a professional and courteous manner. Make your front desk receptionist job description easy to understand by writing it in a concise way. They keep a note of any messages and contact information they receive and send it to the office manager. One of the challenges of being a receptionist is juggling multiple schedules. Shweta is an author and freelance writer. You will take on a rewarding position with an innovative company where hard work pays off and advancement is always a . The senior receptionist is one who represents an organization in a friendly and professional way. Missing something? Let us help you hire the right people for your Company. Associates or bachelors degree in a related field. Front office managers who work in medical offices are likely to enjoy much more regular hours. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent. The top three keywords people who held Lead Receptionist descriptions listed on their resumes are Receptionist (appearing on 21.45%), Customer Service (appearing on 17.73%), and Scheduling (appearing on 15.71%). Source and more reading about lead receptionist jobs: 2021 by Bromundlaw. The most common degree is a bachelor's degree degree with an business major. Post A Job For Free, Promote It For A Fee. Typically a job would require a certain level of education. The receptionist job description clearly summarizes the typical activities of the receptionist service in an organization or office. A Front Office Manager is responsible for all aspects of customer service, fromliaising with customers through to managing the office's day-to-day tasks. Good communicator. To help support our reporting work, and to continue our ability to provide this content for free to our readers, we receive compensation from the companies that advertise on the Forbes Advisor site. The second shift typically arrives at 3pm to 12am, and overlaps for an hour with the morning shift. In addition, because theyre often the initial contact for customers and clients, they must have excellent customer service skills, be a problem-solver, and gracefully assist unhappy customers. They also keep the reception area tidy and answer and forward phone calls. There are certain skills that many lead receptionists have in order to accomplish their responsibilities. They should also be able to read people's faces and sense when they need assistance.If you are interested in becoming a receptionist at a company, please submit your resume online or call them at (800) 993-9494 today! A receptionist can provide a great experience to those walking into your office or calling over the phone. Sign up for Workable's 15-day free trial to post this job and hire better, faster. Kelly is an SMB Editor specializing in starting and marketing new ventures. They have good practical knowledge of MS Office, including Excel and Word, and are proficient in English (oral and written). A receptionist is a position that requires interaction with customers and is responsible for providing a high level of customer service. Something went wrong. Provides basic information to patients about the clinic, directions to buildings, etc. The way a receptionist interacts with customers reflects on the company as a whole. Please try again later. We are looking for a receptionist to be responsible for greeting clients and visitors to our office. To be successful, receptionists need to have excellent communication . A good paper about Project Leader job guide. The majority of Receptionist salaries currently range between $24,000 (25th percentile) to $32,000 (75th percentile). A receptionist may also be responsible for providing support when needed, such as when a customer is having a difficult time. The receptionist is the middle person in the room. A receptionist is a person who supports management at all levels of the organization and usually greets the public and answers the company telephone. Top 5 customer service representative interview questions with detailed tips for both hiring managers and candidates. Receptionists are important people in any organization. They organize and assign tasks to front office team members in order to ensure that everyone is effective in their responsibilities. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent. Prior experience as a receptionist is also helpful. Receptionist Responsibilities: Greet clients and visitors with a positive, helpful attitude. Here is a receptionist job description example that you can customize to your own requirements. Shows empathy as and when required. This Receptionist job description template is optimized for posting to online job boards or careers pages. Experience: They should be available to greet customers and answer any questions they may have, as well as keep an eye on company business.A receptionist needs to be able to work long hours, as well as take care of many tasks simultaneously. They work diligently to answer phones and help with other administrative tasks. This goes just beyond the role of picking up the phone to answer to calls. We appreciate you taking the time to review the list of qualifications and to apply for the position. Managing security and telecommunications systems. Ability to build rapport with customers. We have included executive receptionist job description templates that you can modify and use. For example, they could start out with a role such as office manager, progress to a title such as operations manager and then eventually end up with the title general manager. Even though some lead receptionists have a college degree, it's possible to become one with only a high school degree or GED. A rude receptionist could make a customer feel bad. Receptionists work within an organization to help it run smoothly. Prior experience as a receptionist or in a related field. In addition, they maintain calendars for appointments, sort mail, make copies, and plan travel arrangements. First and foremost, smile often and avoid eating and chewing gum. Lawyers are dependent on legal receptionists and secretaries for their organizational abilities, which makes it difficult to know appointment times, client contact information and court dates. Greet clients and visitors with a positive, helpful attitude. Discount on veterinary care and products for your furry family members. Find detail information about lead receptionist job description, duty and skills required for lead receptionist position. Thank you in advance for taking a look at the list of responsibilities and qualifications. Coffee runs for office staff and retrieving mail from the mailroom are things that Receptionists can do during downtime. Build sustainable relationships and engage customers by taking the extra mile. You need to be able to handle difficult conversations and listen patiently when people are trying to explain something. Assisting clients in finding their way around the office. How To Find The Cheapest Travel Insurance, Managing security and telecommunications systems, Handling queries and complaints via phone, email and general correspondence, Taking and ensuring messages are passed to the appropriate staff member in time, Receiving, sorting, distributing and dispatching daily mail, Handling transcription, printing, photocopying and faxing, Recording and maintaining office expenses, Coordinating internal and external events, Managing office inventory such as stationery, equipment and furniture, Overseeing office services like cleaners and maintenance service providers, Assisting the HR team with recruitment, onboarding and termination processes, Maintaining safety and hygiene standards of the reception area, Adept at prioritizing, scheduling and multitasking. They answer and transfer phone calls to employees, sort and deliver mail to employees, and greet visitors when they arrive for meetings with management or sales staff. However, regardless of what your salary is, it?s important to be able to do your job well and take care of all the people who work for you. A spa receptionist is a person who receives customers to a Spa and attends to their inquiries about services offered in the Spa. Help share this content: If you enjoyed our senior receptionist job description and skills, which can be used as a template in making job descriptions and resumes, please share it with friends on your favorite social media channel, thanks so much! Answering, forwarding, and screening phone calls. Post incoming checks as instructed. Receptionists are responsible for greeting visitors and delivering exceptional customer service assistance. Bachelor's and Associate Degree Greet vendors, customers, job applicants and other visitors and arrange for transportation services when needed. Finance Service Representative Carter Bank & Trust Jobs, Registered Nurse Supervisor Caring Heart Rehabilitation and Nursing Center Jobs, Real Estate Agent The Real Estate Group Jobs, Assistant Community Manager Housing Visions Jobs, What Does an Administrative Receptionist Do, What Does a Receptionist/Administrator Support Do, What Does a Receptionist/Billing Clerk Do, What Does a Receptionist/Customer Service Do, Receptionist/Administrator Support Resume. Below are the most common qualifications needed for a receptionist: Of course, your business may have its own set of qualifications based on your unique needs. Notify residents of incoming packages. are essential for this position. The role of a receptionist can vary widely from business to business. This may sometimes feel like an unwanted or under-valued trait, but its something some employers want, A smiling face: as a receptionist of any class, a smiling face is really important, Ability to be organized and friendly. The best receptionists are detail oriented. They will be responsible for carrying out receptionist duties alongside supervising and guiding the team they lead. The senior receptionist performs various duties, tasks, and responsibilities as shown in the job description example below: Coordinate the activities of the reception team Ensure that every phone call is handled in a courteous and professional manner and that all visitors are appropriately attended to Responsible for directing inquiries accordingly You also have the option to opt-out of these cookies. - Select from thousands of pre-written bullet points. Information provided on Forbes Advisor is for educational purposes only. The Forbes Advisor editorial team is independent and objective. They allow access to other employees, answer phones, transfer calls, schedule appointments, answer questions, give directions and manage the flow of traffic in the office. Necessary cookies are absolutely essential for the website to function properly. Sample responsibilities for this position include: Operate multi-button telephone console. A receptionist must be organized, resourceful, proficient in time management and open to new ideas. Most training for receptionist positions take place on-the-job. In some environments, they can even assist security by monitoring visitor access. She has excellent phone skills and is able to handle difficult conversations without becoming argumentative. Communications skills. Professionally assist doctors, staff, visitors, and patients. fax machines and printers), Solid written and verbal communication skills, Ability to be resourceful and proactive when issues arise, Multitasking and time-management skills, with the ability to prioritize tasks, High school degree; additional certification in Office Management is a plus, Front Desk Representative jobdescription, Receptionist interview questions andanswers, Front Desk Representative interview questions andanswers, Office Manager interview questions andanswers, How to Hire: 5+1 tips for hospitalityrecruiting, Best job boards: The ultimate job sites list for2021, Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately, Answering screening and forwarding incoming phone calls, Proven work experience as a Receptionist, Front Office Representative or similar role. They must also be able to multitask under pressure. Notify residents of visitors when necessary. Announcing clients as necessary. When you onboard an employee, you must have them sign I-9 and W-4 forms, report new hires to your states department of labor, ensure youre set up to file payroll taxes and post any required notices in shared workplaces. You will be in charge of giving clients directions to various parts of the office, contacting employees regarding visitors, answering phones and taking messages, and sorting and distributing mail. Receptionists who speak more than one language can expect a more generous salary package. The minimum requirements for a candidate should be detailed in the specifications. Hiring, managing, and developing the junior administrative team. Assisting clients in finding their way around the office. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent. A good Receptionist is organized, communicates well, and practices excellent time management skills. The Receptionist will provide efficient and courteous service to all residents and guests. Assist with Spa treatments as and when required. The knowledge and experience plus the key competencies required are listed. They may also be involved in some other office role such as handling finances, data entry, or accounting. They help with customer service and taking care of all the small tasks that need to be done in order for the office to run smoothly. Your financial situation is unique and the products and services we review may not be right for your circumstances. Hire faster with 1,000+ templates like job descriptions, interview questions and more. Handling queries and complaints via phone, email and . Lead receptionists with a Certified Medical Administrative Assistant (CMAA) certification earn more money. The care center leader is responsible for coordinating and managing the activities of front office team members. A receptionist position can be considered entry level, but can also be the first step up the corporate ladder. The receptionist's job could always turn out to be a step towards a more fulfilling career. Receptionist Job Descritption. Out of all the resumes we looked through, 19.9% of lead receptionists listed patients on their resume, but soft skills such as communication skills and computer skills are important as well. Participates in ensuring patient's comfort and personal care activities. A receptionist is primarily responsible for welcoming the visitors and providing them with the support they need. Let us know: contact[at]bestcareerguide.com. Receptionists are employed across almost every industry.Receptionists generally have a high school diploma or equivalent. A receptionist is someone who assists customers in finding the right information and helping them purchase products or services. To be successful in this role, you will need excellent written and verbal communication skills, as well as competency in Microsoft Office applications such as Word and Excel. Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans. Tell us what *you* think of our resources and what youd like to see here in 2023. The front desk is a important part of any hotel. If you include the most desirable receptionist skills on your resume, you are more likely to be identified by a hiring manager as a promising candidate for the job. What does a Lead Receptionist do? Create a receptionist task list and include it when you advertise a receptionist job. Position Summary: The Lead Receptionistis the face and voice of the community at the front desk and on the telephone.The lead receptionist will ensure that the community's level of 5-Star serviceand protocols are in place and always followed by department staff. 54.89% of resumes with Lead Receptionist descriptions have at least one of these terms. The courses listed below are affiliate links. Receptionists handle a variety of administrative support tasks, including answering phones, receiving visitors, preparing meeting and training rooms, sorting and distributing mail, and making travel plans. He/she will be responsible for supervising the receptionist on a daily basis and ensuring that all functions are carried out in accordance with stipulated protocols and procedures. Receptionists are aware of almost everything that occurs in the office. Learn how to become a Lead Receptionist, what skills and education you need to succeed, and what level of pay to expect at each step on your career path. A Front Desk Receptionist is responsible for performing clerical tasks in an office setting. Any company would find the following skills in a receptionist invaluable -. By reviewing job description examples, you'll be able to identify what technical and soft skills, credentials and work experience matter most to an employer in your target field. They can also help you streamline office administration by handling email communication, scheduling meetings, supervising office security and cleanliness, recording office expenses and maintaining office inventory. You should also be able to keep up with the latest news and trends in the industry. A Receptionist, or Front Desk Receptionist, is responsible for performing clerical tasks within an office setting to support daily operations. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Many tasks need to be done by the end of the day, so receptionists often have many of them. Security Receptionist Job Summary The Security Receptionist provides general information and security surveillance for the Medical Center during visitor hours, including patient look up, security surveillance for assigned areas, and escorting visitors. The senior receptionist performs various duties, tasks, and responsibilities as shown in the job description example below: When preparing a resume for the post of the senior receptionist, you will need the right information to complete the different sections of the resume. A receptionist is often called a front desk clerk and they perform certain tasks that are associated with a front desk clerk. Using a machine learning data analysis, we determined the following key facts about lead receptionist job descriptions: Clinic patients arrive with questions, concerns and hesitations.
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